Process Documentation
SOPs, playbooks, and decision records. Created, maintained, and versioned.
We lead your business operations so you scale capacity, margin, and velocity without standing up an internal ops team.
$2M to $10M revenue. 5 to 30 people. Knowledge work only.
| Role | Loaded annual cost |
|---|---|
| Ops manager | $110K to $140K |
| Systems / RevOps lead | $90K to $120K |
| AI / automation builder | $70K to $95K |
| Sysadmin / platform owner | $40K to $65K |
| Total | $310K to $420K |
Managed Ops at the Bench tier covers the same surface area for $78K per year.
SOPs, playbooks, and decision records. Created, maintained, and versioned.
Operational and financial dashboards built and maintained against source systems. Recurring written reporting.
Helpdesk for business tools. Configuration changes, bug fixes, permissions, onboarding and offboarding.
Agent and automation builds on a published cadence. One workflow per month at Bench. Two per month at Operator. Quarterly retire-and-refresh review.
Pipeline infrastructure, lead routing, attribution, sequencing, sales process tuning, content cadence.
Connected app management across the stack. Integrations, governance, license rationalization, user management.
The gains come from these domains working together. Most operational chaos traces back to data locked in separate tools. Connecting them is core to the work.
| Anchor | Bench | Fractional COO | |
|---|---|---|---|
| Domains | 1 plus Tech Support | 3 plus Tech Support | All 6 plus Priority Support |
| Effort cap | 8 hours | 20 hours | 40 hours |
| SLA | 2 business days | 1 business day | Same day |
90-day initial term. Month to month after that. 30 days notice.
Includes Ops Health audit, baseline scorecard, AI-readiness assessment, two-quarter roadmap, intake stand-up, and first service cycle.
By day 90 you have:
If we miss it, the next service cycle is at no cost until each artifact is delivered.
When we're choosing, we install Vector OS™. A Notion-native workspace covering CRM, projects, dashboards, SOPs, and AI agents. Every major LLM routed natively. Email and calendar integrated. Stripe for billing.
When you're already on another stack that you actually use, we work in it.
| Layer | Vector OS™ install | We also support |
|---|---|---|
| Workspace, CRM, projects, SOPs, dashboards | Notion | HubSpot, Salesforce, Pipedrive, Attio, Asana, ClickUp, Linear, Monday, Confluence |
| AI | All major LLMs routed natively | Direct vendor integrations |
| Automation | Native to the workspace | Make, n8n, Zapier, Workato |
| Email and calendar | Integrated into the workspace | Google, Microsoft |
| Billing | Stripe | Chargebee, QuickBooks |
We'll walk through your operating model and the scope of an engagement, and decide together whether it's a fit.
Book a working session →A recurring engagement that designs, documents, and supports the operational systems your team runs on. Process, dashboards, AI, growth ops, and platform support, covered under one program with a named operator.
A fractional COO is one senior leader splitting time across a few clients. An agency ships projects and leaves. Managed Ops Services is an operating team that stays inside your model: a named lead operator plus specialists across process, data, AI, and platform, on a recurring basis as the business evolves.
Usually no. We augment. The lead operator coordinates with your team, builds the underlying systems, and brings specialist capacity that would otherwise require multiple hires.
That is the most common starting point. A lot of ops chaos traces back to data locked in separate tools and processes that do not cross functions. Wiring those connections is core to the engagement. Data flows cleanly between systems. Handoffs stop dropping work.
Yes. 90 days, with four named artifacts: an indexed SOP library, a live dashboard, two AI workflows in production, and a two-quarter roadmap. If we miss it, the next service cycle runs at no cost until each artifact is delivered. See the full guarantee.
A named lead operator runs the account. Specialists handle AI builds, growth ops, and platform configuration as the scope requires.
A 30-minute fit call to map the operating model and decide whether an engagement makes sense. If it does, a 90-day initial term begins with a structured onboarding sprint.
90-day initial term. Month to month after that, with 30 days notice. Tier changes happen at month boundaries with the same notice.
Dashboards, SOPs, AI agents, and configuration stay in your workspace. You own everything. We provide a 30-day handover.
Spots are limited. Most engagements start with a short fit call.
Book a 30-minute fit call