That's exactly why we don't sell templates or cookie-cutter solutions. And why every single client goes through the Ops Clarity process first. We install systems customized to your business model, your team, and your growth stage. The CRM tracks what matters for your sales process. The delivery system matches how you actually serve clients. The rhythms fit your team size and structure. Unique businesses still need systems—they just need the right ones.

We don't deliver decks. We install systems. That means we build the CRM with you, configure it, migrate your data, train your team, and lead your meetings until the system is running. When we hand off, the system is live and your team is using it—not sitting in a Google Drive folder gathering dust.

Fit means every stage delivers dramatic ROI. The Intensive (Stage 1) typically identifies 3-5x its cost in near-term revenue opportunities—quick wins in pricing, conversion, or delivery efficiency. The Sprint (Stage 2) usually pays for itself through the capacity it creates within 3-6 months. Advisory (Stage 3) is typically geared to double your revenue (or some similarly ambitious growth goal). We show you the numbers before you commit. If the ROI isn't clear and compelling, we'll tell you not to proceed.

Intensive: ~5-6 hours over 2-3 weeks. Sprint: ~2-4 hours per week for 12 weeks (mostly working sessions with your team where we're leading). Advisory: ~4-6 hours per month. The whole point is to give you time back—but yes, you need to invest time upfront to help us design and build the system that creates that leverage in your business.

Change is hard, which is why we don't just install the system and leave. We lead the working sessions, train your team hands-on, and help them see how the system makes their jobs easier. Resistance usually comes from confusion or fear—we address both by being in the trenches with them during the transition to build tools that help your team work better and faster.

The right tool is the one you use. We build operating systems in Notion because it's flexible, powerful, and cost-effective. But if you're deeply committed to another platform (Asana, ClickUp, etc.), we can work with that. The systems and processes matter more than the specific tool. We'll have a conversation during the Ops Clarity Intensive about what makes sense for your situation.

Each phase is independently engaged. The Intensive is paid upfront and completed in 2-3 weeks. The Sprint is 90 days. Advisory is month-to-month. We're not trying to trap anyone. If it's not working for you, we'll have an honest conversation.

That's fine. You'll have the Blueprint—a clear roadmap you can execute internally or come back to when you're ready. Some clients need to solve a cash flow issue first, or make a key hire, or finish a big delivery. We'd rather you wait and do it right than rush in when the timing is wrong.

Yes. The Blueprint from the Intensive is yours—you can implement it yourself or with your team. Most founders underestimate how long it takes and how many decisions need to be made, but if you have the bandwidth and skill set, it's possible. (The the Install Sprint usually saves you 6-12 months of trial and error plus your time since it’s done-for-you. While possible, it’s rarely a good investment to DIY).

The whole point is to make you independent. By the end of the Sprint, your team is trained and the systems are documented. By the end of Advisory, you've been running the operations for months with our guidance—you know how it works. We're building capability, not dependency.

Intensive: Ian leads all diagnostic sessions personally. Sprint: Ian is involved in planning, leading key working sessions, and reviews, with implementation support from the Vector team. Advisory: Ian is your primary operator—you work directly with him on strategy and execution. You're not handed off to junior staff.